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03 Expert

AI use Expert — AI agents, automation and quality assurance

Build automated AI workflows, agent systems and quality assurance routines. For AI leaders and technically oriented power users.

The top level. You learn to build AI agent workflows, decide what should be automated, set up quality checks that catch errors and lead other people's AI use.

Content

AI agents and automation

When and how an automation flow delivers real value.

  • What is an AI agent, really?
    9 min
  • When should you automate — and when should you not?
    9 min
  • Design a flow with the right human-in-the-loop
    7 min
  • Quiz: AI agents and automation
    5 min

Quality assurance and metrics

How to catch AI errors before they reach the customer.

  • Spot-check vs. systematic evaluation
    9 min
  • Common AI failure modes to watch for
    9 min
  • Measure business impact, not technical impact
    7 min
  • Quiz: Quality assurance and measurement
    5 min

Responsible AI leadership

How to lead a team that uses AI broadly — ethics, security, learning.

  • An AI policy for your team
    8 min
  • Train the team — continuously, not once
    9 min
  • Ethics in practice — not as a poster
    8 min
  • Quiz: Responsible AI leadership
    5 min